Welcome to Florist Haringey. By accessing and placing an order through our website, you agree to be bound by the following Terms & Conditions. These terms are designed to ensure clarity and fairness for both our valued customers and Florist Haringey, covering every stage from order to delivery. Please read carefully before making a purchase, as they apply to all customers using our online flower delivery services in Haringey and surrounding areas.
These Terms & Conditions apply to all orders and purchases made through the Florist Haringey website. They govern the relationship between you, as a customer residing in Haringey or neighbouring areas, and Florist Haringey, the service provider. By proceeding with an order, you accept all terms set out herein. If you do not accept any part of these terms, we advise discontinuing use of our online flower delivery service.
2.1 Placing an Order
To place an order for flower delivery online, browse our selection, add items to your basket, and proceed to checkout. You will be required to provide accurate delivery details, including recipient name, address, and preferred delivery date. Please double-check these details to avoid delays or misdelivery.
2.2 Order Confirmation
After placing an order, you will receive an order confirmation on-screen and by automated email. This confirmation acts as an acknowledgement of your order, but does not guarantee acceptance. Order acceptance, and therefore the formation of a contract, occurs once we dispatch the flowers for delivery. We reserve the right to refuse or cancel orders for any legitimate reason, such as insufficient stock or delivery constraints.
2.3 Age Restrictions
Purchasers must be at least 18 years old. By placing an order with Florist Haringey, you confirm that you are legally able to enter into binding contracts and meet our minimum age requirement.
3.1 Pricing
All prices on our website are stated in Pound Sterling (GBP) and are inclusive of Value Added Tax (VAT) where applicable. Delivery charges will be clearly displayed during the checkout process and included in your total order cost. Florist Haringey reserves the right to change prices at any time without notice, but changes will not affect orders already placed and confirmed.
3.2 Payment Methods
We accept payment by major credit and debit cards, as well as any additional payment methods specified at checkout. Payment is processed securely through our chosen payment provider. Full payment must be received before dispatch of flowers.
3.3 Invalid or Failed Payments
If your payment is declined, your order will not be processed. You are responsible for providing accurate payment information and for resolving any issues if payment fails.
4.1 Product Descriptions
We strive for accuracy in all product descriptions and images. However, as flowers are a natural product, variations in colour, size, and shape can occur. All bouquets are subject to seasonal availability.
4.2 Substitution Policy
Occasionally, we may need to substitute certain flowers or packaging materials due to supply constraints or to guarantee freshness. In such cases, any substitutions will be of equal or greater value, and we will maintain the style and character of the arrangement as closely as possible.
5.1 Delivery Areas
Florist Haringey offers online flower delivery across Haringey and neighbouring localities. Specific delivery zones, timeframes, and availability will be confirmed at checkout depending on the recipient's address.
5.2 Delivery Times
We make every attempt to deliver your order on the requested date. While we strive to meet all delivery timings, factors beyond our control—such as traffic, weather conditions, or circumstances affecting local delivery—may occasionally cause delays. We do not guarantee delivery at a specific time unless otherwise stated and agreed in advance.
5.3 Reception and Redelivery
If the recipient is unavailable at the delivery address, our delivery partner will attempt to leave the flowers in a safe place, with a neighbour, or follow any specific instructions you provide at checkout (reasonable accommodation permitting). In the event that none of these are possible, a redelivery fee may apply or collection may be required.
6.1 Cancelling an Order
Should you need to cancel your order, please notify us as soon as possible—and certainly no later than 24 hours before your requested delivery date. Cancellations made later than this may not be possible if your flowers have already been processed or dispatched. Where eligible, we will refund the full amount to your original payment method.
6.2 Order Amendments
We aim to accommodate changes to your order (e.g., recipient details, delivery date, or message) if requested before dispatch. Amendments cannot be guaranteed after the order has been prepared. Please contact us at the earliest opportunity should you wish to make changes.
6.3 Right to Refuse Cancellations
Florist Haringey reserves the right to refuse or charge a fee for late cancellations or changes that result in additional costs on our side, including perishable products already prepared or personalised items.
7.1 Returning Orders
Due to the perishable nature of flowers, we do not generally accept returns. If you are dissatisfied with the product, please contact us within 24 hours of receipt with your order details and photographs illustrating the issue.
7.2 Refund Policy
Complaints regarding quality, damage, or non-delivery will be assessed on a case-by-case basis. Where the complaint is deemed valid, we will offer either a replacement or a refund, at our discretion. Refunds are processed through the original payment method and may take several working days to appear, depending on your card provider.
7.3 Limitation on Claims
No refunds or replacements will be offered where incorrect delivery information has been provided by the customer or where delivery could not be completed based on customer’s instructions.
8.1 Exclusions
Florist Haringey is not liable for delays, non-performance, or non-delivery caused by events beyond our reasonable control, including but not limited to severe weather, traffic disruption, acts of government, or industrial action. Furthermore, we are not responsible for any consequential or indirect loss arising from the use of our online flower delivery service.
8.2 Limitation of Liability
Our total liability for loss or damage arising out of any contract for flower delivery is limited to the value of the order in question. Nothing in these Terms & Conditions excludes liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.
By using Florist Haringey’s online flower delivery service, you agree to:
Florist Haringey processes all personal information in line with UK data protection laws and our privacy policy. Your data is used solely for the purpose of fulfilling your online flower delivery order, providing customer service, and necessary administrative processes. We do not share your information with third parties except where required for delivery or legal compliance.
All content, including product images, designs, branding, and written material, remain the property of Florist Haringey and are protected by UK intellectual property laws. Any use, reproduction, or distribution without express prior consent is strictly prohibited.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to online flower delivery orders shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist Haringey reserves the right to amend or update these Terms & Conditions from time to time. Any changes will be published on our website and will take effect immediately for new orders. We recommend reviewing these terms periodically to ensure continued understanding and agreement.
If any part of these Terms & Conditions is found to be invalid or unenforceable by a court of law, the remainder shall continue in full force and effect. A waiver of any provision or right herein shall not constitute a continuing waiver of any other provision or right.
Note: These Terms & Conditions apply to all customers within Haringey and the surrounding areas using our online flower delivery services. For any queries or clarifications, please refer to our website’s "Contact Us" section. Thank you for choosing Florist Haringey for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Haringey, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Haringey.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
