Returns, Refunds and Complaints Information

Our Fresh Flowers Guarantee in Haringey

At Florist Haringey, we are passionate about delivering exquisite fresh flowers to homes and businesses across Haringey and the surrounding areas. As a trusted local florist, our commitment is to provide only the freshest blooms, carefully arranged and delivered promptly. We guarantee that every bouquet leaves our shop in perfect condition and with maximum freshness.

Damaged-On-Arrival Policy

Your satisfaction is our priority. In the rare event that your flowers arrive damaged or are not up to our usual high standard, please notify us on the same day the delivery is received. Prompt reporting helps us resolve the issue efficiently. For proper assessment, we may ask you to provide photos of the damaged items and the packaging. Our team will investigate, aiming for a fair and swift resolution.

Freshness Window & Quality Assurance

We guarantee a minimum freshness window of five days from the date of delivery for all our floral arrangements. With the right care – fresh water, clean vase, and avoidance of extreme temperatures – your flowers should maintain their beauty and vitality throughout this period. If you feel your flowers have not met this guarantee, please let us know within five days of receiving your order, so we can address your concerns as quickly as possible.

Refunds & Replacement Options

If your flowers arrive in a condition below our standards or fail to last within the guaranteed freshness window, we offer convenient solutions:

• Replacement: We can redeliver a fresh arrangement at no extra cost to you, ensuring your celebration or tribute continues with beautiful blooms.
• Refund: In certain situations where a replacement is not suitable or feasible, we may offer a full or partial refund to your original method of payment.

Our team will discuss your preferred option once details are confirmed, always striving for your complete satisfaction.

How to Raise a Complaint

We value your feedback and appreciate the opportunity to put things right. If you wish to make a complaint about your order or our service, please follow these steps:

1. Get in touch with our team as soon as possible after receiving your delivery.
2. Provide clear details of your complaint, along with your order information and, where applicable, photos of the flowers or goods received.
3. Our customer support team will acknowledge your complaint promptly and aim to resolve the matter within two working days.
4. If you feel your issue has not been resolved satisfactorily, you may request that your complaint be escalated for a further review by management.

Your trust in Florist Haringey means everything to us. We are committed to learning from feedback to make our service even better for all our local customers.

Trusted Local Service for Homes and Businesses

As Haringey’s dedicated local florist, we are proud to serve households, offices, schools, and many more across the community. Our reputation is built on quality, reliability, and friendly service. Whether you are celebrating a special occasion, expressing sympathy, or simply brightening your space with flowers, you can order with confidence, knowing that Florist Haringey stands behind every delivery.