Florist Haringey Privacy Policy for Customers in Haringey and Surrounding Districts

Introduction

This Privacy Policy explains how Florist Haringey collects, processes, stores, and protects your personal data when you place orders for floral products and services. The policy applies to all customers placing Florist Haringey orders from within Haringey and surrounding districts. We are fully committed to complying with the UK General Data Protection Regulation (GDPR) and to maintaining the privacy and security of your information.

Personal Data We Collect

When you place an order with Florist Haringey, we collect and process the following data as necessary for providing our services:

• Identity Data: Includes your full name, and any recipient name provided for delivery.
• Contact Data: Includes your billing and/or delivery address, and postcode.
• Order Details: Information about the floral items and products ordered, specific arrangements, delivery instructions, and card messages.
• Payment Data: Transaction-related information (handled securely by payment processors; Florist Haringey does not store your full card details).
• Communication Data: Records of customer service interactions and order-related correspondence.
• Technical Data: Your IP address, browser type, device information, and cookies related to your use of our website to ensure secure processing and enhance your experience.

Lawful Basis for Processing

We collect and process your personal data on the following lawful bases, as required by GDPR:

• Performance of a Contract: Data is necessary for us to fulfil your floral orders and deliver services you request.
• Legal Obligations: In some cases, we are required by law to retain certain information, such as accounting or tax records.
• Legitimate Interests: We have a genuine and legitimate reason—such as improving our services or preventing fraud—which does not harm your rights and freedoms.
• Consent: Where required, such as for certain types of direct marketing communications, we will ask for your explicit consent, which you can withdraw at any time.

How We Use Your Personal Data

Your data is used for the following purposes:

• Processing and delivering your floral order, including communicating order updates and arranging delivery.
• Managing payments and completing invoices/receipts.
• Responding to your requests, queries, or complaints.
• Improving our products, services, and customer experience.
• Complying with local laws and regulatory requirements.
• Sending you important service-related notifications or, where permitted, occasional updates or offers (in accordance with your communication preferences).

Data Retention

We retain your personal data only for as long as is strictly necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting obligations. Typically:

• Order information is kept for up to 7 years, in line with tax and accounting laws.
• Customer service correspondence is generally retained for up to 2 years after your last interaction with us.
• Marketing preferences are kept until you withdraw consent or request suppression from future communications.
• Technical data (such as cookies) is retained as outlined in our separate cookie statement or for a period necessary for security and analytics.

Data Sharing and Processors

Your data may be shared with specific third parties (“processors”) who provide essential services on our behalf, within the limits set by GDPR. These processors only have access to what is necessary for the task, and are obligated to protect your data. Examples include:

• Payment service providers: To process payments for your orders.
• Delivery partners or couriers: For delivering your order to the specified address.
• IT infrastructure and support providers: For hosting, maintaining, or supporting our website and systems.
• Accountants and professional advisors: For compliance with fiscal or legal requirements.

We do not sell your data to any third parties. Where data is shared, we seek to ensure that it is stored and processed within the UK or countries with equivalent data protections.

Security of Your Data

Florist Haringey employs appropriate technical and organisational measures to safeguard personal data. This includes secure hosting environments, restricted access, encrypted transactions, and staff training on data privacy. While we strive to protect your information, no system is ever completely secure, and you are advised to use best practices in keeping your own data safe online.

Your GDPR Rights

As a customer, you have the following rights regarding your personal data:

• Right to Access: Request access to the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data when there is no longer a legal or contractual requirement to retain it.
• Right to Restrict Processing: Request that processing is limited under certain circumstances.
• Right to Object: Object to certain types of processing, such as direct marketing.
• Right to Portability: Request to receive your data in a commonly used, machine-readable format if processing is based on consent or contract.
• Right to Withdraw Consent: Where processing relies on your consent, you may withdraw it at any time, affecting future processing.
• Right to Lodge a Complaint: You have the right to contact the UK’s Information Commissioner’s Office (ICO) if you believe your rights have been breached.

Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our processes, legal obligations, or customer feedback. Any significant updates will be highlighted on our website.

Contacting Florist Haringey

If you have any questions, concerns, or wish to exercise your data rights regarding your interactions with Florist Haringey, please contact us using the contact form provided on our website or by writing to our registered business address. We will review and process your requests in accordance with applicable laws and aim to respond promptly.

We thank you for trusting Florist Haringey, and we are committed to upholding your data privacy and security at all times.